Terms of service

Terms of service

OVERVIEW
This website is operated by hanboost. Throughout the site, the terms “we”, “us” and “our” refer to hanboost. hanboost offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall hanboost, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless hanboost and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@hanboost.com.
Hanboost C1 Ultrasonic Cutter
Why isn’t my machine cutting properly?
There are several reasons why the machine might not be cutting properly. It could be due to a drained battery, incorrect blade installation, or a potential malfunction with the machine. We recommend watching our tutorial video before using the machine to ensure proper setup and operation.
How can I tell if my blade is installed correctly?
After installing the blade, turn on the machine and touch the blade to any metal surface. If you hear a sizzling sound, it means the machine is working correctly.
Why does my machine work fine the first time, but the cutting performance weakens after turning it on again?
Check if the blade and blade holder are loose. Usually, tightening the screws will restore the normal operation of the machine.
My machine is heating up,is this normal?
Ultrasonic cutters use high-energy vibrations (about 40,000 times per second), so heating is normal. The machine is made with a metal body that offers excellent heat conductivity and dissipation. However, if used for extended periods, the heat can build up. The machine is equipped with a temperature sensor (NTC), and if the temperature reaches the set limit, the machine will automatically shut down for cooling.
Why does the battery percentage sometimes fluctuate more significantly?
When the machine is on setting 3, it operates at high power, which consumes the most energy. Typically, settings 1 and 2 consume less power.
Can I charge the machine while cutting?
Yes, you can,but not recommend. The machine supports charging via a 5V 2.5A power bank while in use. It also supports charging while cutting if the charger output is 5V 2.5A. However, for safety reasons, we don’t recommend doing this as it will reduce battery life.
Why can’t I see any vibrations on the blade?
The ultrasonic cutter operates through high-frequency vibrations that are typically too fast for the human eye to detect. Even though the blade is vibrating at high speed, the movement is so slight that it’s not visible. You can confirm the machine is working by feeling the vibrations or observing the cutting results.
Why can I cut materials like ABS and PVC but can't cut a thin sheet of paper?
Ultrasonic cutters work at a very high frequency. The high-frequency vibrations generate enough cutting force to penetrate harder materials like ABS and PVC. Paper, on the other hand, is soft and has a low density, so it tends to compress or bend during the cutting process. As a result, the cutting energy is not effectively transferred to the paper.
Why is my blade cutting with very little force?

This could be caused by a few things:

1. Make sure the battery is charged and the blade is installed correctly.

2. Set the machine to the highest power setting (3) and let it activate for about 10 seconds.

3. If the issue persists after these steps, there may be a problem with the machine itself. In that case, please contact our customer service for assistance.

Material Cutting

 

✅ Recommended Materials

Material Example Uses Notes
PLA, ABS, PETG 3D printing models, plastic sheets Smooth cutting, works best at high power (Level 3)
PVC Pipes, thin boards Cuts cleanly, avoid thick industrial PVC
Acrylic (≤3mm) Small panels, crafts Ensure material is fixed to avoid vibration
Thin wood sheets, fiberboard DIY crafts, model making Works well for soft and thin wood
Leather, rubber Handicrafts, repairs Cut in slow, steady motion
Foam boards (EVA, craft foam) Prototyping, cosplay, model bases Easy cutting, minimal melting

⚠️ Not Recommended / Difficult to Cut

 

Material Why It's Not Recommended
Polystyrene (PS, foam board or solid) Heat-sensitive and porous → melts or compresses instead of cutting cleanly
Very hard plastics (e.g., PC, Nylon) Too tough → blade struggles, cuts very slowly
Metals (aluminum, steel, copper, etc.) Beyond ultrasonic cutter’s capacity
Thick hardwood Density too high, blade cannot penetrate effectively
Glass, ceramic Brittle → risks breaking blade and dangerous fragments

 

📝 Tips for Best Results

  • Always fix your material securely before cutting to prevent vibration.
  • Wait 5~10 seconds after power on (Level 3) for the blade to fully activate.
  • For plastics: cut slowly to avoid melting due to heat.
  • If unsure about a material, test with a small piece first.

 

Device Cannot Cut or Cuts with Weak Power

 

Possible Cause Explanation Suggested Solution
Blade not installed properly A loose or misaligned blade may reduce cutting performance Ensure the blade is tightly secured using the locking ring
Battery level too low Insufficient power may reduce ultrasonic vibration strength Charge the battery above 20% before use
Not waiting for ultrasonic activation The cutter needs a few seconds to reach full vibration Switch to level 3 and wait ~10 seconds before cutting
Material too soft or too elastic Ultrasonic energy may not effectively transfer to very soft materials Use a cutting mat or firm surface to support the material
Defective unit or transducer failure Internal issues may affect vibration or output power Contact customer support for inspection or replacement

 

🔊 Abnormal Noise – Common Causes & Solutions

 

 

Possible Cause Explanation Suggested Solution
Blade not tightened properly A loose blade can cause unusual vibration or metallic sounds Turn off the device and ensure the blade is securely fastened with the wrench
Blade is damaged or bent Deformed blades may produce noise during vibration Replace the blade with a new one
Material is too soft Soft materials like paper may not absorb vibration properly and cause unstable resonance Test with plastic or rubber first, then switch to your material
Low battery level Insufficient power may cause unstable vibration Charge the device to at least 30% and try again
Internal tuning not completed The device requires a short time to complete automatic frequency tracking Switch to power level 3 and let it run for 10 seconds before cutting

 

Device Cannot Power On

 

Possible Cause Explanation Suggested Solution
Battery completely drained The device cannot start with 0% battery Charge the device for at least 30 minutes, then try again
Power button not pressed correctly The button requires a long press to turn on Press and hold the power button for 2 seconds
Firmware not responding The device may require a reboot Connect charger and try to turn on after 1–2 minutes
Internal hardware fault There may be a damaged circuit or component Contact customer service for further support

 

Device Cannot Charge

 

Possible Cause Explanation Suggested Solution
Charging cable or adapter issue A faulty cable or incompatible adapter may prevent charging Try another USB-C cable and 5V adapter (≥2A)
Port connection not stable Debris or poor contact may affect the charging port Gently clean the USB-C port and ensure a tight connection
Battery management circuit abnormal The charging controller inside may not function properly Let the device cool down, then try charging again
Battery damage or aging Long-term storage or misuse can affect battery lifespan Contact support for battery replacement if needed

 

Battery Drains Too Quickly

Possible Cause Explanation Suggested Solution
High output level used continuously Level 3 consumes more power for stronger ultrasonic force Use level 1 or 2 for lighter tasks to conserve battery
Frequent on/off operations Power cycling uses more energy compared to steady use Avoid switching on/off frequently during work sessions
Battery aging or damage Battery health declines over time or improper storage Contact support for inspection or battery replacement
Charging not completed Partial charging may give inaccurate battery level readings Ensure full charge before usage (LED indicator fully on)

 

 

 

 

 

 

 

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